FAQs

We are here to make sure you have a great experience browsing and buying artwork, your questions are extremely valuable to us.
Email: [email protected]

All works are final sale and non-refundable.
crismolinaart is a fully transactional ecommerce platform. Unless indicated as “Sold,” all items on the site are for sale and available to purchase directly through the site. To make a purchase, visit the detail page for the item you wish to buy and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header.
All Arts Editions are accompanied by a Certificate of Authenticity. We also stand by Collector Guarantee.
All shipping costs and applicable taxes and duties will be added to your order upon checkout. These fees are dependent on your shipping address. Within the United States, sales tax will be added to orders shipping to New York, North Carolina or Florida, per American online sales tax rules. For a shipping address outside of the United States, duties and taxes will be charged in adherence to the country’s current rates. To estimate duties and taxes on your order, add the item to your shopping cart and enter your shipping location on your Cart page.
Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.” When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Art works packages should not be left unattended.

We are unable to offer rush delivery at this time.

Insurance is automatically included in shipping fees and covers door-to-door handling.

We ship to the following countries: Antigua & Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Canada, the Cayman Islands, Chile, China, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea, Kuwait, Luxembourg, Malaysia, the Maldives, Malta, Mexico, Monaco, Morocco, Nether Antilles, the Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Russia, Saint Kitts & Nevis, Saint Lucia, Saint Vin & the Grenadines, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Islands (Brit.)
If your country is not listed here, please contact [email protected] and our team will find a solution for you.

Services within 30 days of delivery. To file a damage report, send detailed photographs of the damage (including the artwork and the original packaging) to [email protected], along with your name, order number, and the item name. We will provide a return shipment label and will work with you to order a replacement. If you don’t file a damage report within this timeframe, We will not be liable for any damaged items.

NO RETURN WILL BE ACCEPTED. Unless noted otherwise, all works are final sale and non-refundable.